Aviat Group, LLC takes your privacy seriously. This policy explains what information we collect when you visit our website, contact us, or use our services — and what we do with it. We do not sell your personal information. We do not share it with advertisers. We collect only what we need to operate our business and serve our clients.
Section 01
Overview
Aviat Group, LLC ("Aviat Group," "we," "us," or "our") is a Washington State limited liability company providing business consulting and specialty construction services. Our principal address is PO Box 668, Onalaska, WA 98570.
This Privacy Policy applies to our website at www.aviatgroup.com, including all subpages and the client portal. By using our website or contacting us, you agree to the practices described here.
This policy does not cover third-party websites, platforms, or services that we may link to. Those are governed by their own privacy policies.
Section 02
Information We Collect
We collect information in two ways: what you provide to us directly, and what is collected automatically when you visit our site.
Information you provide directly:
- Contact forms — name, email address, phone number, and any message content you submit through a quote request, inquiry form, or contact submission on our site.
- Email and phone — when you email us at [email protected] or call (855) 562-8428, we receive your contact information and the content of your communication.
- Calendly scheduling — when you book a call through our Calendly link, Calendly collects your name and email address. See Calendly's privacy policy at calendly.com/privacy for details on how they handle that data.
- Client portal — if you have an active client account, you may provide a name, email, phone number, property address, and emergency contact information through the portal. See Section 6 for more detail.
Information collected automatically:
- Server logs — standard web server logs may include your IP address, browser type, operating system, referring URL, pages visited, and timestamps. This data is used for security and to understand site performance.
- Cookies and similar technologies — see Section 5 for full detail. We use minimal cookies and do not use third-party advertising trackers.
Section 03
How We Use Your Information
We use the information we collect for the following purposes only:
- Responding to inquiries — to reply to questions, quote requests, and consultation requests submitted through the site or by phone or email.
- Delivering services — to fulfill consulting engagements, construction contracts, and construction and consulting contracts, including scheduling visits, delivering reports, and managing client accounts.
- Communication — to send visit confirmations, inspection reports, maintenance alerts, and account-related notifications to active clients.
- Site operation and security — to maintain, protect, and improve our website and detect or prevent abuse or unauthorized access.
- Legal compliance — to comply with applicable laws, respond to lawful requests, and protect our legal rights.
We do not use your information for behavioral advertising, retargeting, or profiling. We do not sell or rent contact lists.
Section 04
Sharing & Disclosure
We do not sell, rent, or trade your personal information. We share it only in the following limited circumstances:
| Recipient | Why | Examples |
|---|---|---|
| Service providers | Tools we use to operate our business, bound by data agreements | Email platform, scheduling software (Calendly), web hosting (Netlify) |
| Subcontractors | Vendors performing work on your property under a maintenance or construction contract | Property address and scheduled appointment time, as needed to complete the job |
| Legal requirements | When required by law or to protect rights | Response to a court order, subpoena, or regulatory request |
| Business transfer | In the event of a merger, acquisition, or sale of assets | We would notify affected clients before any transfer of personal data |
We do not share your information with advertisers, data brokers, or marketing platforms under any circumstances.
Section 05
Cookies & Tracking
Our website uses minimal cookies. We do not use Google Analytics, Facebook Pixel, or other behavioral advertising trackers.
- Cloudflare — our site is served through Cloudflare's network, which sets a security cookie (
__cf_bm) to distinguish automated traffic from human visitors. This is a functional security measure, not a tracking cookie. See Cloudflare's privacy policy for detail. - Netlify — our hosting provider may set functional cookies related to form submissions and site delivery. These are not used for advertising.
- Calendly — if you click our scheduling link, Calendly may set cookies on their own domain. We do not control those cookies.
- Session storage — the client portal uses browser session storage to maintain your logged-in state during a visit. This data is not transmitted to us and is cleared when you close your browser.
You can disable cookies in your browser settings. Doing so may affect the functionality of the scheduling tool and client portal, but will not affect your ability to browse the rest of the site.
Section 06
Client Portal
The Aviat Group client portal is available to construction and consulting clients under active contracts. The portal may contain the following information about you and your properties:
- Name, email address, and phone number
- Property addresses enrolled in a maintenance plan
- Project history, session notes, and documents
- Open items, schedules, and upcoming milestones
- Emergency contact information
- Engagement type and account preferences
Portal access is protected by credentials issued by Aviat Group. You are responsible for keeping your login credentials confidential. If you believe your account has been compromised, contact us immediately at [email protected] or (855) 562-8428.
Inspection reports, including property photos, are retained for the duration of your service agreement and for a reasonable period thereafter to support warranty or follow-up claims.
The portal currently shown at vernier-portal.html is a demonstration interface. No real client data is stored or transmitted in the demo version.
Section 07
Data Retention
We retain personal information for as long as necessary to fulfill the purposes described in this policy, comply with legal obligations, and resolve disputes.
- Inquiry and contact records — retained for up to 3 years after your last contact with us, or until you request deletion.
- Active client records — retained for the duration of your service agreement plus 5 years, to support warranty claims, licensing compliance, and contractor records required under Washington, Oregon, and South Dakota contractor law.
- Inspection reports and photos — retained for the duration of the client relationship plus 3 years.
- Server logs — typically retained for 90 days for security purposes.
When personal information is no longer needed, we delete or anonymize it in a manner appropriate to its sensitivity.
Section 08
Your Rights
Regardless of your location, you may contact us at any time to:
- Access — request a copy of the personal information we hold about you.
- Correct — request correction of inaccurate or incomplete information.
- Delete — request deletion of your personal information, subject to our legal retention obligations.
- Opt out — opt out of any non-essential communications from us at any time by replying "unsubscribe" to any email or contacting us directly.
To exercise any of these rights, contact us at [email protected]. We will respond within 30 days. We do not charge a fee for reasonable requests.
Washington State residents may have additional rights under the Washington My Health MY Data Act or other applicable state law as those laws evolve. We will honor all legally required requests.
Section 09
Children's Privacy
Our website and services are directed to businesses and adults. We do not knowingly collect personal information from anyone under the age of 13. If you believe we have inadvertently collected information from a child, please contact us at [email protected] and we will promptly delete it.
Section 10
Security
We take reasonable technical and organizational measures to protect the information we hold. Our website is served over HTTPS. Our hosting provider (Netlify) maintains SOC 2 compliance and provides DDoS protection and edge security through Cloudflare.
No method of transmission over the internet is completely secure. We cannot guarantee absolute security, but we will notify affected clients promptly in the event of a data breach that is likely to result in risk to your rights or interests.
If you discover a security vulnerability on our site or in our systems, please report it to [email protected] before disclosing it publicly.
Section 11
Changes to This Policy
We may update this Privacy Policy from time to time. When we do, we will revise the "Last Updated" date at the top of this page. If we make material changes that affect how we handle information we've already collected, we will notify active clients by email.
Your continued use of our website or services after a policy update constitutes acceptance of the revised policy. If you disagree with a material change, you may close your account or stop using our services and request deletion of your data.
Section 12
Contact Us
For questions, requests, or concerns about this Privacy Policy or your personal information, contact us through any of the following:
PO Box 668
Onalaska, WA 98570
This policy is governed by the laws of the State of Washington, without regard to conflict of law principles.